As the hospitality industry becomes increasingly reliant on smart technology, delivering fast, reliable internet access has become one of the most important factors in gaining guest satisfaction and loyalty. But this comes at a cost, as hotel businesses struggle to find the staffing resources to effectively manage and support their networks.

An increasing number of hotels are turning to a managed hotel Wi-Fi provider to offload the burden of network managed hotel wifi provider to an expert third party, giving them more time to devote to their guests’ other needs. Managed WiFi is a cloud-based network that acts like any other internet connection, but is controlled by an outside provider that is responsible for troubleshooting and maintenance, alleviating the stress of on-site IT teams.

The Ultimate Guide to Choosing the Right Managed Hotel WiFi Provider

A top-rated wireless as a service provider will offer real-time monitoring and alerts, so they can quickly respond to any issues that arise, whether it’s a rogue hotspot or a guest complaining of poor video streaming quality. This will help to reduce guest frustration while reducing the risk of costly outages that could damage brand reputation and revenue.

A good hotel wifi provider will also be able to offer tiered bandwidth, which allows them to broadcast a staff network, a free guest network and a paid-for guest network. This lets them prioritize their staff traffic, and give paid-for guests a more stable connection, generating extra revenue. They should also be able to integrate their hotel’s WiFi with their PMS, so that guests can log in with their room number and name after check-in and be automatically billed when they leave the property.